Privacy Policy

Last updated: July 3, 2026

Kollagen Lab operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Kollagen Lab is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, and create a personalized shopping experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, including sending promotional communications via email, SMS, or postal mail, and displaying personalized advertisements based on your interactions with our Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide secure payment processing, detect and prevent fraud, investigate suspicious activity, protect public safety, and secure our Services.

Communicating with You

We use your personal information to provide customer support, respond to your inquiries, and maintain our relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to lawful requests from authorities, resolve disputes, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• With Shopify, vendors, and third-party service providers that perform services on our behalf, including payment processing, fulfillment, shipping, cloud storage, analytics, customer support, and IT services.
• With business and marketing partners to provide advertising and promotional services.
• When you request or authorize us to disclose your information, including for shipping products or through social media integrations.
• With our affiliates or companies within our corporate group.
• In connection with a business transaction such as a merger, acquisition, or bankruptcy, or where required by law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services.

Information you submit through our Services may be transmitted to Shopify and shared with third parties located in countries outside your residence.

We also use certain Shopify features that help us improve our business and customer experience. Shopify may process personal information collected from your interactions with our store and other Shopify merchants.

To learn more about Shopify’s privacy practices, please refer to Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can delete the information where required by law.

Security and Retention of Your Information

While we use reasonable security measures to protect your information, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to Access your personal information.
• Right to Request Deletion of your personal information.
• Right to Correct inaccurate information.
• Right to Data Portability.
• Right to Opt Out of targeted advertising or certain data sharing where applicable.

Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

Please note that even if you opt out of marketing communications, we may still send transactional emails relating to your orders or account.

You may exercise your rights by contacting us using the information below.

Contact

If you have any questions regarding this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

Email: care@kollagenlab.com

For the purposes of applicable data protection laws, Kollagen Lab is the data controller of your personal information.